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App Cookie and Tracking Policy

Effective Date: January 1, 2025

1. Introduction

This Cookie and Tracking Policy explains how Carebrain, Inc. ("Carebrain," "we," "us," or "our") uses cookies, local storage, and similar tracking technologies in our mobile application (the "App"). By using the App, you consent to our use of these technologies as described in this policy.

2. What Technologies We Use

2.1 Local Storage

The App uses local storage on your device to store certain data that helps the App function properly. This includes:

  • Authentication tokens to keep you logged in
  • User preferences and settings
  • Cached data for offline functionality
  • Session information

2.2 Device Identifiers

We may collect unique device identifiers to:

  • Authenticate your device for security purposes
  • Prevent unauthorized access to your account
  • Provide device-specific functionality
  • Troubleshoot technical issues

2.3 Analytics and Performance Tracking

We use analytics tools to understand how the App is used and to improve its performance. These tools may collect:

  • App usage patterns and feature engagement
  • Performance metrics and error reports
  • Crash reports and diagnostic information
  • Session duration and frequency of use

3. Purposes of Tracking

We use tracking technologies for the following purposes:

3.1 Essential Operations

  • User authentication and session management
  • Security and fraud prevention
  • Storing user preferences
  • Enabling core App functionality

3.2 Performance and Analytics

  • Understanding how users interact with the App
  • Identifying and fixing bugs and errors
  • Measuring and improving App performance
  • Optimizing user experience

3.3 Feature Development

  • Understanding which features are most used
  • Informing future product development
  • Testing new features and functionality

4. Third-Party Analytics

We may use third-party analytics services to help us understand App usage. These services may include:

  • Firebase Analytics: For app analytics and user engagement metrics
  • Crashlytics: For crash reporting and stability monitoring
  • Mixpanel or Amplitude: For product analytics and user behavior insights

These third-party services have their own privacy policies governing their collection and use of data.

5. Healthcare Data Protections

We take special care to ensure that tracking technologies do not compromise the privacy or security of Protected Health Information (PHI):

  • PHI is never included in analytics data sent to third parties
  • Usage data is collected in a way that cannot identify individual patients
  • All data collection complies with HIPAA requirements
  • Analytics data is aggregated and anonymized where possible

6. Managing Tracking Technologies

You have some control over tracking technologies used by the App:

  • Device Settings: You can manage app permissions and tracking through your device's settings
  • App Settings: Some tracking preferences may be adjustable within the App's settings
  • Opt-Out: For certain analytics, you may be able to opt out through the App or by contacting us

Please note that disabling certain tracking technologies may affect the functionality of the App.

7. iOS and Android Tracking

7.1 iOS App Tracking Transparency

On iOS devices, we comply with Apple's App Tracking Transparency framework. You may be prompted to allow or deny tracking when you first use the App or when we make changes to our tracking practices.

7.2 Android Advertising ID

On Android devices, you can reset your advertising ID or opt out of personalized ads through your device settings. The App respects these preferences.

8. Data Retention

Tracking data is retained for different periods depending on its purpose:

  • Session data: Deleted when you log out or after 30 days of inactivity
  • Analytics data: Typically retained for 12-24 months in aggregated form
  • Crash reports: Retained for up to 90 days
  • Security logs: Retained as required for security and compliance purposes

9. Updates to This Policy

We may update this Cookie and Tracking Policy periodically. Material changes will be communicated through the App. Your continued use of the App after changes become effective constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about our use of tracking technologies, please contact:

Carebrain, Inc.
Email: privacy@carebrain.com
Website: www.carebrain.com